I've been having trouble with my cell phone for weeks now.I called the company (HELIO) several times and their fix everytime was to reset the phone. This means I have lost all of my pictures, all of my ringtones and I had to reload my numbers and emails everytime. Yesterday was the last straw. I had to reset yet again and after telling the company I would switch my service if this was not handled, I got put on hold for over 15 minutes. No one ever came back to the phone. After leaving the office, I drove directly to the Verizon store and switched my service. I'm not going to continue giving you money if you don't take my concerns seriously.

There's also a yarn store that's been bothering me. More on that later...

If you don't get the service you expect, take you money somewhere else.